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This page is for users of myEko radiators commissioned before January 2025.
Here you will find all the information you need for the installation, use, maintenance and warranty of your product.
Installation guide : Detailed, illustrated instructions for safely installing your radiator.
User manual : A complete guide to using all the features of your radiator.
Download the app : Links to download the hestiia application on the App Store and Google Play.
Regular maintenance: Tips for routine maintenance of your radiator to ensure optimal performance.
To clean the myEko facade, use a damp cloth, avoiding the ventilation vents to avoid introducing moisture into the product. You can remove dust from the air vents using a vacuum cleaner.
If necessary, mild detergent or non-concentrated dishwashing liquid can be used on the facade. Always finish cleaning by wiping with a dry cloth. To minimize the risk of permanent marks, it is advisable to remove any liquid or grease stains quickly.
Warranty Information: Details about the warranty on your myEko radiator.
If myEko isn't right for you, you can return it within 30 days of delivery for a full refund. For this to be possible, please return myEko in its original packaging accompanied by all its accessories and instructions for use.
Legal warranty of 2 years + commercial warranty of 3 years offered. With sustainability in mind, our warranty policy helps to extend the life of our products with up to five years of coverage.
Making a warranty claim*: Procedure for filing a claim in the event of a problem.
- The customer contacts the after-sales service by email
- It provides its order number and a brief description of the problem
- A service agent immediately assesses the validity of the warranty
- It determines if the problem can be resolved remotely or requires feedback
- The agent guides the customer by phone or video to solve the problem
- If resolved, the claim is closed
- The agent sends a prepaid return slip to the customer by email
- Clear instructions provided for packaging and shipping
- Upon receipt, the technical team examines the radiator within 48 hours
- The customer is informed of the results by email
- Repair: If possible, the radiator is repaired within 5 working days
- Replacement: If not repairable, a new radiator is shipped within 48 hours
- Refund: If within 30 days and not satisfied, refund within 5 working days
- The customer receives automatic updates by email at each stage
- A service agent remains available to answer questions
- The repaired or replaced radiator is shipped with tracking
- A confirmation email is sent with the tracking number
- 48 hours after delivery, a follow-up email is sent to ensure satisfaction
- The complaint is closed if no negative feedback is received within 5 days
