Welcome to the myEko support page
This page is for users of myEko radiators commissioned before January 2025.
Here you will find all the information you need for the installation, use, maintenance and warranty of your product.
myEko Heater Installation
Installation guide : Detailed, illustrated instructions for safely installing your radiator.
Using your radiator
User manual : A complete guide to using all the features of your radiator.
Access the guide hestiia app
Download the app : Links to download the hestiia application on the App Store and Google Play.
To clean the myEko front panel, use a damp cloth while avoiding the ventilation grilles to prevent moisture from entering the product. You can remove dust from the air vents with a vacuum cleaner.
If needed, a mild detergent or diluted dish soap can be used on the front panel. Always finish by wiping with a dry cloth. To minimize the risk of permanent marks, remove any liquid or grease stains promptly.
Appliance maintenance
Regular maintenance : Tips for routine maintenance of your radiator to ensure optimal performance.
See certificatesWarranty
Warranty information: details about the warranty covering your myEko radiator.
30-day satisfaction guarantee:
If myEko is not right for you, you can return it within 30 days of delivery for a full refund. To qualify, please return myEko in its original packaging along with all accessories and the user manual.
Parts and labor:
2-year legal warranty + 3-year extended commercial warranty included. With sustainability in mind, our warranty policy helps extend the life of our products with up to five years of coverage.
Filing a warranty claim: procedure for submitting a claim if you encounter a problem.
1. Initiating the claim
- The customer contacts the after-sales service by email
- They provide their order number and a brief description of the problem
2. Quick assessment
- A service agent immediately assesses whether the warranty applies
- They determine if the problem can be resolved remotely or requires a return
3. Remote resolution (if possible)
- The agent guides the customer by phone or video to solve the problem
- If resolved, the claim is closed
4. Return process (if required)
- The agent sends a prepaid return label to the customer by email
- Clear instructions are provided for packaging and shipping
5. Receipt and diagnosis
- Upon receipt, the technical team examines the radiator within 48 hours
- The customer is notified of the results by email
6. Resolution
- Repair: If possible, the radiator is repaired within 5 working days
- Replacement: If not repairable, a new radiator is shipped within 48 hours
- Refund: If within 30 days and not satisfied, refund within 5 working days
7. Follow-up
- The customer receives automatic email updates at each stage
- A service agent remains available to answer questions
8. Shipment to the customer
- The repaired or replacement radiator is shipped with tracking
- A confirmation email is sent with the tracking number
9. Closing
- 48 hours after delivery, a follow-up email is sent to confirm satisfaction
- The claim is closed if no negative feedback is received within 5 days